Improve your client service levels with M5's Business Pulse

Knowing when you get or make the most calls is important for providing your customers with the best possible service.  This information allows you to staff to call volumes, reduce wait times, and lower your number of abandoned calls.

Can your current phone system answer these questions?

• What time of day do you get the most calls?
• What time of year do you receive the most calls?
• Are your clients getting the best customer service?
• Are you missing sales because no one is available to answer the phone?

Call Center Reporting

Great service

Do you have a call center? Do you know how long your callers are on hold before they talk to an agent? Do you know how many of your clients hang up? 

M5's Call Center reporting gives businesses the information they need to provide their customers with top notch customer service.

Visibility

The M5 call center portal provides managers with visibility into their agents' status and call stats. See who's available, on break, or logged into the queue. With M5, managers, can see real time agent statistics (wait time, call duration, etc) regardless of their location.

Learn more about M5's Hosted Call Center solution

See a demo of M5's reporting tools